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Concierge Operations Manager

2 months ago

Melbourne, Victoria, Australia ISS FACILITY MANAGEMENT PTY LTD Full time
About the Role

We are seeking a highly skilled Concierge Operations Manager to join our team at ISS Facility Management Pty Ltd. As a key member of our operations team, you will be responsible for leading a team to deliver exceptional customer experiences and ensure seamless coordination of workplace events.

Key Responsibilities
  • Lead and inspire a team dedicated to providing banquet services and exceptional customer experiences.
  • Shape an efficient workplace and superior user experience for all.
  • Ensure top-tier coordination, planning, and delivery of workplace meetings and events.
  • Optimize workplace functionality by ensuring meeting rooms are reset, stocked, and resolving any equipment and AV issues.
  • Ensure all relevant mailboxes are monitored and managed.
  • Serve as a mentor and coach, managing team performance, rostering, and scheduling.
  • Act as an escalation point for client stakeholders.
Our Benefits
  • Competitive salary on offer.
  • Opportunity to contribute to and participate in the client social and events calendar.
  • Contribute to a positive workplace culture.
  • Work with a close-knit and dedicated team, focused on continuous development.
  • Upskilling opportunities with access to ISS and client learning and development modules.
  • Opportunities for career development and advancement within ISS.
  • Access to staff discounts.
Requirements
  • 5-7 years' experience in Concierge work, Hospitality, Workforce Operations, Events, and stakeholder management.
  • Strong experience in hospitality (food & beverage or banquet).
  • Demonstrated experience in managing and influencing stakeholder relationships.
  • MS Office suite proficiency required.
  • Willing to complete background/probity check (National Police Check, ASIC – financial services).
  • Sound time management skills, self-motivated, organized, and have the ability to work unsupervised.