Concierge Manager

4 weeks ago

Melbourne, Victoria, Australia Colliers Full time
Workplace Management Services Concierge Manager

At Colliers Workplace Management Services, we strive to create vibrant and thriving workplace environments where every individual can be their best. Our commitment to service excellence is unwavering as we provide our clients a Workplace of Choice. Our collaborative culture sets us apart as we support you becoming true specialists and, provide the platform to accelerate your success.

Job Summary

We are seeking an exceptional Concierge Manager to join our Workplace Management Services team, who is eager to build a sense of community, connection, and belonging through delivering best-in-class service within the workplace and its operations.

Key Responsibilities

  • Collaborate with the workplace services teams to ensure aligned office operations, meeting evolving business requirements, delivering optimal efficiency and support.
  • Build and maintain constructive relationships with suppliers and client stakeholders to guarantee seamless business-to-business service delivery.
  • Lead the drive for continuous improvement in workplace management services by exploring contemporary solutions and engaging with diverse stakeholders as various enterprise activations take place.
  • Serve as the contact and escalation for the workplace service delivery in Melbourne, developing and fostering relationships to assist in the delivery of role expectations especially within the client and lobby areas.

Requirements

As a dynamic communicator and innovative thinker, you bring a wealth of property and people leadership insight to the table. Your natural ability to provide exceptional service and tackle multiple challenges simultaneously sets you apart. As a passionate and collaborative member of our operations team, with a background in property or the hospitality sector, we're looking for you to showcase the following skills:

  • Minimum 5 years of soft services or facilities coordination in a business-to-business, corporate, or other fast-paced setting.
  • Demonstrated people management skills, and strong experience in leading and engaging a team especially remotely.
  • Results-oriented with effective communication skills and impeccable organisation, paying attention to detail.
  • Proficient in assessing and prioritising workload within strict deadline-driven or changing environments.
  • Thrives on teamwork and collaborating to overcome obstacles and achieve collective success.

Additional Information

This position is a full-time office-based role in Melbourne servicing general office operating hours on a flexible roster (40 hours per week). Our commitment to providing a safe and secure work environment necessitates thorough national police checks. To support this screening, only candidates with Australian residency will be considered.

This dynamic workplace leadership role is perfect for those seeking to leverage their extensive customer service expertise in a corporate setting. The position offers a broad spectrum of responsibilities, paving the way for numerous career advancement opportunities.

We are committed to providing a diverse and inclusive culture that celebrates success, values creativity, and fosters collaboration.

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