Casual Guest Services Position

7 days ago

Forster, New South Wales, Australia beBeeGuestServices Full time $52,000 - $62,000
Job Title: Guest Services Officer

The Role:
We are seeking a reliable and flexible Guest Services Officer to join our team at Reflections Holidays. This is a casual position located at Forster Beach, where you will be responsible for carrying out guest services and housekeeping duties within the park.

Purpose of the Role:
The successful candidate will provide exceptional customer service experience every time and represent Reflections Holidays in a positive manner. You will be responsible for cleaning and preparing accommodation for guests, as well as undertaking general public park areas.

About the Job:
This role involves liaising with guests face-to-face, via telephone and internet for bookings, enquiries, and complaints. You will also have experience with RMS, Newbook or similar reservations systems, undertake general office duties, banking, and cleaning of office/kiosk.

Responsibilities:
- Provide exceptional customer service including liaising with guests face-to-face, via telephone and internet for bookings, enquiries, and complaints.
- Have experience with RMS, Newbook or similar reservations systems.
- Undertake general office duties, banking, and cleaning of office/kiosk.
- Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.
- Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
- Receiving and dispensing of monies via computerised point of sale register.
- Assist with stock take and invoicing for kiosk, store, cabin, office, and cleaning equipment and chemicals.
- Assist and direct visitors within the park and as they enter the park.
- Assist in social media administration at park level as required.

Key Responsibilities of a Housekeeping Officer Include:
- Undertake cleaning of interior and exterior cabin areas and amenities blocks.
- Undertake housekeeping duties such as linen changes, cleaning of cabins, replenish stock.
- Undertake stocktake and compiling of records of items in cabins.
- Follow work health and safety procedures.
- Assist and direct visitors within the park and provide excellent customer service.
- Be physically fit, able to lift up to 11kg and work up to an eight-hour shift standing or moving, on your feet.
- Be reliable and flexible to work a range of shifts including weekends, peak holiday seasons, and public holidays.

About Us:

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