Customer Service Manager

5 days ago

Forster, New South Wales, Australia beBeeHousekeeper Full time $60,000 - $80,000

About the Opportunity

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  • The Executive Housekeeper will oversee daily housekeeping operations, managing staff and ensuring facilities meet cleanliness and hygiene standards. This involves leading a team to maintain a pristine environment for guests. ">
  • This role requires strong leadership, organizational skills, and a commitment to excellence in service delivery. ">
  • You'll be responsible for supervising and training housekeeping staff, conducting regular inspections, and addressing guest complaints. ">
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Key Responsibilities

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  • Supervise and manage housekeeping staff, including scheduling, training, and performance evaluations to ensure high standards are met. ">
  • Oversee daily housekeeping operations, ensuring all tasks are completed efficiently and effectively. ">
  • Conduct regular inspections of rooms, public areas, and back-of-house areas to identify areas for improvement. ">
  • Respond promptly to guest complaints or issues related to housekeeping, providing solutions and maintaining a positive experience. ">
  • Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and replenishment to maintain quality standards. ">
  • Maintain accurate records of housekeeping activities, including room status, maintenance requests, and staff performance metrics. ">
  • Prepare and present reports on departmental performance, including cleanliness scores and guest feedback to inform improvements. ">
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Your Qualifications

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  • Prior experience in the hospitality industry is essential, with a focus on delivering exceptional customer service. ">
  • A degree in hospitality management or a related field is preferred, but not mandatory. ">
  • A minimum of 3-5 years of experience in a housekeeping or facilities management role, with at least 1-2 years in a managerial capacity. ">
  • Strong knowledge of cleaning techniques, equipment, and safety standards is crucial. ">
  • Proven leadership and team management skills, with the ability to motivate and guide staff effectively. ">
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About Us

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  • We have over a decade of expertise in housekeeping and commercial cleaning, serving hundreds of clients across Australia. ">
  • We provide exceptional outsourced housekeeping services that align with your hotel's brand, standards, and image. ">
  • We prioritize delivering unbeatable prices nationwide while upholding the highest cleaning standards and fostering transparent communication. ">

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