Customer Service Ambassador

5 days ago

Forster, New South Wales, Australia beBeeGuest Full time $45,000 - $60,000

Job Title

This is a casual Guest Services and Housekeeping Officer position, located in a park environment. The purpose of the role is to carry out guest services and housekeeping duties within the park, provide exceptional customer service experience every time, and represent the organization in a positive manner.

Key Responsibilities:

  • Provide exceptional customer service including liaising with guests face to face, via telephone, and internet for bookings, enquiries, and complaints.
  • Have reservations system experience.
  • Undertake general office duties, banking, and cleaning of office/kiosk.
  • Prepare correspondence, record keeping of all mail, and carry out filing in accordance with procedures.
  • Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
  • Receiving and dispensing of monies via computerized point of sale register.
  • Assist with stock take and invoicing for kiosk, store, cabin, office, and cleaning equipment and chemicals.
  • Assist and direct visitors within the park and as they enter the park.
  • Assist in social media administration at park level as required.
  • Key responsibilities of a Housekeeping Officer include: undertaking cleaning of interior and exterior cabin areas and amenities blocks, undertaking housekeeping duties such as linen changes, cleaning of cabins, replenish stock, undertaking stocktake and compiling of records of items in cabins, follow work health and safety procedures, assist and direct visitors within the park and provide excellent customer service.

About You

The successful candidate will have experience in Administration or front office reception, using a booking/reservations system, managing time to meet priorities, learning quickly, using initiative, adapting to changing work environments, solving problems with accuracy and efficiency to meet guest needs, demonstrating a high level of accuracy and attention to detail, communicating with all levels of guests to an excellent standard, having a positive attitude and willingness to learn, and great teamwork and communication skills.

Benefits

Flexible availability to work including weekend, peak holiday seasons, and public holiday work.

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