
Customer Support Specialist
5 days ago
We are seeking a Customer Support Specialist to join our team. As a key member of our customer operations team, you will be responsible for delivering exceptional customer experiences.
Key Responsibilities:
- Maintain accurate records of customer interactions by updating accounts.
- Initiate communication with stores following customer interactions.
- Process customer orders in accordance with client specifications.
- Identify and escalate critical issues to management for timely resolution.
Requirements
- Someone who builds genuine connections with customers and loves helping people.
- A problem-solving pro, tackling challenges with a smile.
- Someone who adapts easily to change and bounces back with resilience.
- Someone who is tech-savvy and comfortable learning new systems.
- Someone who listens actively and truly understands what customers need.
About Us
We amplify human capabilities with technological excellence. In a competitive world, we create blueprints for delivering exceptional CX by combining technology with people, process and data, providing organisations with complete end-to-end service for customer operations.
You'll be part of a close-knit, supportive team that values your contributions every day. We offer opportunities for career development and progression in a company that's invested in your future.
We provide access to an unlimited mental health and well-being platform, ensuring you maintain your physical and mental well-being while working with us.
We value diversity and inclusion in our workplace and strive to create a welcoming environment for everyone. If you're passionate about delivering exceptional customer experiences, apply now
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