ATM Monitoring Officer

4 weeks ago


Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

Operating since its inception, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical, and government, we offer unrivalled reach to every corner of Australia and New Zealand. Our reputation is built on a culture of safety, underpinned by a commitment to robust security policies, procedures, and systems. We are committed to ongoing development of our people and encourage career progression at every opportunity.

Key Responsibilities

Your prime objective is to monitor the fleet of ATMs under our service agreements. You are the point of call from clients that require our assistance when something goes wrong. Key areas:

  • Problem solving over the phone to understand clients' requirements
  • Ensure the system is up to date with all requests
  • Correct escalation of issues to relevant person through procedural checks
  • Diagnose ATM issues
  • Update clients with the status of their jobs
  • Liaise with field staff to coordinate service calls

Requirements

We are searching for a talented and highly motivated Monitoring Officer to join our busy Monitoring team based in Frenchs Forest. This position will require you to work on a rotating roster. You can demonstrate:

  • Excellent problem solving and troubleshooting skills
  • Intricate customer service levels
  • Solution orientated attitude
  • Natural flair to build relationships and influence outcomes
  • High computer knowledge with a technical mindset
  • An excellent attitude with a desire to learn and develop

Further Information

You will be required to meet Linfox Armaguard Group's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

Armaguard, part of the Linfox Armaguard Group Pty Ltd is an equal opportunity employer. Armaguard supports a workplace culture of zero harm and encourages this in all that we do.

Aboriginal and Torres Strait Islanders are encouraged to apply.



  • Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

    Linfox Armaguard Group is a leading secure currency supply chain and technology solutions enterprise, trusted by customers in banking, retail, hospitality, medical, and government sectors.The role of the ATM Monitoring Officer is to ensure the smooth operation of our ATM fleet, providing exceptional customer service and resolving issues efficiently.Key...


  • Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

    At Linfox Armaguard Group, we are committed to providing secure currency supply chain solutions to our clients. As an ATM Monitoring Officer, you will play a crucial role in ensuring the smooth operation of our ATM fleet.Key Responsibilities:Monitor the ATM fleet to identify and resolve any issues that may arise.Provide exceptional customer service to...


  • Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

    Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia and New Zealand. Our reputation is built on a culture...


  • Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

    Linfox Armaguard Group, a leading secure currency supply chain and technology solutions enterprise, seeks a highly motivated Monitoring Officer to join their Monitoring team.Your prime objective will be to monitor the fleet of ATMs under our service agreements, ensuring timely resolution of issues and exceptional customer service.Key Responsibilities:Resolve...


  • Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

    Linfox Armaguard Group is a leading secure currency supply chain and technology solutions enterprise. As a trusted provider to banking, retail, hospitality, medical, and government sectors, we offer unparalleled reach to every corner of Australia and New Zealand.Our reputation is built on a culture of safety, underpinned by robust security policies,...


  • Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

    About the Role:​We are seeking a highly skilled ATM Monitoring Officer to join our team at Linfox Armaguard Group Pty Ltd.Key Responsibilities:Problem Solving: You will be the point of call from clients requiring assistance with ATM issues, using your problem-solving skills to understand their requirements and provide effective solutions.System Updates:...


  • Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

    Operating a secure currency supply chain and technology solutions enterprise, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading trusted partner in banking, retail, hospitality, medical, and government sectors across Australia and New Zealand.About the roleAs a key member of our Monitoring team, you will be responsible for...

  • IT Support Specialist

    1 month ago


    Frenchs Forest, New South Wales, Australia Direct Group Full time

    About Direct GroupDirect Group is a leading direct-to-consumer retailer in Australia, offering a wide range of products and services to the senior demographic.About the RoleWe are seeking an experienced IT Service Desk Support Technician to join our IT Service Desk team. As a key member of our team, you will provide first and second-level IT support to our...


  • Frenchs Forest, New South Wales, Australia Direct Group Full time

    Company OverviewDirect Group is a leading Australian television shopping network, offering an exciting opportunity for a Senior Marketing Strategist - Brand Ambassador to join our team.Job DescriptionAs a key member of our marketing team, you will be responsible for driving the success of our marketing efforts in collaboration with the Chief Marketing...


  • Frenchs Forest, New South Wales, Australia Ventia Full time

    Ventia, a leading infrastructure services company operating across Australia and New Zealand, is seeking a Health, Safety, Environment & Quality (SHEQ) Advisor to partner with key stakeholders at the Northern Beaches Hospital.Job OverviewThis full-time permanent role offers a competitive remuneration package, including benefits such as discounts on health...


  • Frenchs Forest, New South Wales, Australia Direct Group Full time

    Job OverviewWe are seeking a highly motivated Marketing Campaign Manager to drive the success of our marketing efforts in collaboration with the Chief Marketing Officer.About the RoleThis pivotal role oversees all campaigns and marketing activities, including monthly print, brand, and ATL marketing initiatives.You will be responsible for managing customer...


  • Frenchs Forest, New South Wales, Australia Ventia Full time

    About the RoleAs a Health, Safety and Quality Manager with Ventia at the Northern Beaches Hospital, you will play a vital role in ensuring compliance and operational excellence relating to Health and Safety.This is a full-time permanent position based on site at our hospital. You will partner with key stakeholders to provide advice and support for the...

  • IT Support Specialist

    4 weeks ago


    Frenchs Forest, New South Wales, Australia Direct Group Full time

    About Direct GroupDirect Group is a leading direct-to-consumer retailer in Australia, New Zealand, and Asia. We provide products and services to the growing senior demographic, often neglected by traditional retail and e-commerce players.About the RoleWe are seeking an experienced IT Service Desk Support Technician to join our IT Service Desk team. As a key...


  • Frenchs Forest, New South Wales, Australia Ventia Full time

    In partnership with Healthscope at the Northern Beaches Hospital, Ventia is seeking a Health, Safety, Environment & Quality (SHEQ) Advisor to partner with key stakeholders and provide advice and support for compliance and operational excellence relating to Health and Safety. This is a full-time permanent role that is based on site at our hospital.Key...


  • Frenchs Forest, New South Wales, Australia Ventia Full time

    About the OpportunityWe are seeking a highly skilled SHEQ Advisor to join our team at Ventia, working in partnership with Healthscope at the Northern Beaches Hospital.Job SummaryThis is a full-time permanent role that involves providing expert advice and practical solutions to support project-based personnel in implementing quality and assurance management...


  • Frenchs Forest, New South Wales, Australia Direct Group Full time

    Marketing Campaign ManagerThe role of Marketing Campaign Manager is pivotal in driving the success of our marketing efforts in collaboration with the Chief Marketing Officer. This position oversees all campaigns and marketing activities, including monthly print, brand, and any ATL marketing initiatives.Key ResponsibilitiesEnsure that TVSN's brand personality...


  • Frenchs Forest, New South Wales, Australia Direct Group Full time

    Marketing Campaign ManagerThis role is pivotal in driving the success of our marketing efforts in collaboration with the Chief Marketing Officer, overseeing all campaigns and marketing activities including monthly print, brand and any ATL marketing initiatives.Key ResponsibilitiesEnsure that TVSN's brand personality and identity is consistently portrayed...


  • Frenchs Forest, New South Wales, Australia Ventia Full time

    About the RoleWe are seeking a highly skilled Health, Safety and Quality (SHEQ) Advisor to join our team at the Northern Beaches Hospital. As a key member of our SHEQ department, you will play a critical role in ensuring compliance and operational excellence relating to health and safety.This is a full-time permanent position that offers a competitive...


  • Frenchs Forest, New South Wales, Australia Direct Group Full time

    We are seeking an experienced Workforce Optimization Specialist to join our Customer Hub team at Direct Group.Direct Group is a leading direct-to-consumer retailer with operations in Australia, New Zealand, and Asia. Our company provides products and services to the growing senior demographic through online, print, television, and digital publishing.The...

  • IT Support Specialist

    3 weeks ago


    Frenchs Forest, New South Wales, Australia Direct Group Full time

    About Direct Group:Direct Group is a leading direct-to-consumer retailer in Australia and New Zealand, offering a range of products and services to its customers.About the Role:We are seeking an experienced IT Service Desk Support Technician to join our team. As a key member of our IT Service Desk team, you will provide first and second-level IT support to...