Financial Assistance Specialist
5 days ago
The role of a Financial Assistance Specialist involves providing expert guidance to customers in need of financial assistance.
This position requires strong customer focus, passion for delivering quality outcomes, and solid writing skills.
You will work closely with customers to understand their financial situations and provide tailored solutions to help them manage payments.
Your expertise in hardship management and customer engagement will be invaluable in this role.
Key Responsibilities- Manage financial hardships and customer relationships to provide advice, options, and bespoke approaches to helping customers manage payments and monitor agreements.
- Liaise regularly with customers to monitor and adapt to changing circumstances.
- Stay up-to-date with relevant legislation pertaining to personal insolvency and hardship management.
- Previous experience in collections or hardship management within the banking and finance industry.
- Strong interpersonal skills and ability to build relationships with customers.
- Positive attitude and can-do approach.
- Financial analysis and planning.
- Communication and relationship building.
- Problem-solving and negotiation.
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