IT Change Specialist

• Own the change process: manage and evolve a core ITIL-aligned capability
• Keep things running smoothly by leading change governance and reducing downtime
• Help drive uplift in how change is managed across a complex tech environment

The opportunity to join our team

We're strengthening our Service Management capability, and change sits at the centre of it. This role is one of two Change Specialists within our broader IT Service Operations team, working across incident, problem, service desk, and change. Your focus? Driving consistent, well-governed change across our tech landscape.
You'll be the engine behind the change process, with responsibility for:

• Reviewing and coordinating IT change requests
• Enforcing compliance with enterprise change standards and policies
• Maintaining a forward schedule of change (18–24 month view)
• Running key governance and approval forums, including CAB and TAB
• Engaging with senior technical leaders, engineers, and managed service partners

There's space to do more than BAU here. We're on a journey to uplift our service maturity, and this role gives you the chance to actively shape and improve how change is done across the organisation.

What You Bring to This Role

You're a structured IT Change Specialist who can work independently, own your remit, and keep things moving. You're confident navigating large, matrixed environments and can communicate with a range of technical and business stakeholders. You'll bring:

• Experience leading or running a Change Management function (ideally in financial services or another regulated industry)
• ITIL accreditation and strong knowledge of ITSM practices
• Solid experience in IT or technology operations
• Proven ability to work within a structured governance framework
• Strong stakeholder engagement skills – especially with senior IT leaders and engineers

What's in it for you?
This is a hands-on role with scope. You'll be part of a mature IT environment with the chance to influence how change happens across the business. With a strong platform already in place and a clear focus on uplift, this is your opportunity to be part of a tech organisation that's serious about doing things right – and better.

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia's leading financial wellbeing organisations. From those starting out to those retiring. As your team, we'll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you'll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you'll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it "putting our fingerprints on the future".

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

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To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.