Technical Support Specialist
1 week ago
Job Overview
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Specialist. As a key member of our support function, you will be responsible for providing exceptional customer service and technical support to our clients.
The ideal candidate will have a strong background in customer-facing roles, with excellent communication and problem-solving skills. They will be able to work independently and as part of a team, with a high level of adaptability and flexibility.
Key Responsibilities
- Providing timely and effective technical support to clients via phone, email, or other communication channels
- Resolving customer complaints and concerns in a professional and courteous manner
- Collaborating with internal teams to resolve complex technical issues and improve overall customer satisfaction
- Participating in training and development programs to enhance technical knowledge and skills
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 1-2 years' experience in a customer-facing role, preferably in a technical support environment
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
- Familiarity with MS Office products and other software applications
About Us
We are a dynamic and innovative organization committed to delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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