
Customer Experience Representative
1 week ago
Retail Sales Assistant Job Summary
This role involves providing exceptional customer service and sales support in a retail environment.
The successful candidate will have a strong focus on empathy, compassion, and delivering the best outcome for customers. They will work effectively as part of a team to provide an excellent customer experience.
- Key responsibilities include taking customer enquiries and resolving issues promptly
- Providing set-up and ongoing support for medical equipment
- Fitting customers for masks and recommending suitable options
- Selling new or additional services and following up on trial results
- Maintaining stock levels and re-ordering as necessary
Requirements:
To be considered for this role, applicants must have previous experience in a busy retail or customer service environment. A caring and empathetic approach is essential, with outstanding reception duties being a key requirement.
- Candidates should possess ability to remain calm under pressure and maintain compassion when dealing with customers.
- Strong communication skills are also required, with a focus on finding solutions that meet customer needs.
Benefits:
We offer comprehensive training to develop your skills and knowledge, enabling you to deliver an exceptional customer experience. Job satisfaction comes from making a positive impact on customers' lives, while our benefits package includes employee assistance counselling to support mental fitness.
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