Payments Product Strategist

6 days ago

Sydney, New South Wales, Australia beBeeStrategist Full time $120,000 - $180,000

Job Overview

We're seeking a seasoned Payments Product Strategist to lead our In-Store payments products and services. This role involves developing and executing a strategic roadmap, conducting market research, and collaborating with cross-functional teams.

About the Role

  • Product Strategy and Planning:
    • Develop and execute a strategic roadmap for In-Store payments products and services aligned with business goals and market trends.
    • Conduct market research, competitive analysis, and customer segmentation to identify opportunities and inform product strategy.
    • Define product requirements, user stories, and acceptance criteria based on customer needs and business objectives.
  • Commercial Acumen:
    • Monitor and analyse KPIs, including customer segment metrics, margins, transaction value, and attrition, to identify areas for improvement in commercial outcomes.
    • Collaborate with the marketing, sales, and finance teams to develop effective promotional campaigns and pricing strategies.
    • Utilise data-driven insights to identify new revenue streams, upsell/cross-sell opportunities, and optimise the overall payments portfolio performance.
  • Product Development and Delivery:
    • Collaborate with cross-functional teams, including design, engineering, sales, to define and prioritise features, ensuring timely and successful initiatives delivery.
    • Manage the end-to-end product development lifecycle, including gathering requirements, creating wireframes/prototypes, conducting user testing, and overseeing deployment.
    • Monitor project timelines, manage risks, and resolve any issues or roadblocks that may impact delivery.
  • Customer Experience Optimisation:
    • Continuously analyse customer behaviour, feedback, and usability data to identify areas for improving the overall user experience.
    • Work closely with UX/UI designers to create intuitive, user-friendly interfaces that enhance customer satisfaction and drive engagement.
    • Implement A/B testing and other conversion rate optimisation techniques to continuously improve user experience.
  • Stakeholder Management:
    • Collaborate with internal stakeholders, including executives, marketing teams, sales teams, and customer support, to gather requirements and align on strategic objectives.
    • Communicate initiative status, timelines, and key milestones to stakeholders, ensuring transparency and managing expectations.
    • Work with external partners and vendors, managing relationships to ensure successful delivery of initiatives and maximise the value of partnerships.

What You'll Bring:

To succeed in this role, you'll need:

  • Bachelor's degree in business, computer science, or a related field.
  • Strong commercial acumen with a track record of delivering revenue growth.
  • Deep understanding of payment trends, best practices, and technologies.
  • Excellent project management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and deliver projects on time and within budget.
  • Analytical mindset with the ability to gather and interpret data, generate insights, and make data-driven decisions.
  • Strong communication, presentation, and stakeholder management skills, with the ability to influence and collaborate effectively across teams.
  • Strong attention to detail and a commitment to delivering high-quality products that meet customer needs and exceed expectations.

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