Retail Operations Manager

4 weeks ago

Sydney, New South Wales, Australia Private Advertiser Full time

Job Title: Retail Operations Manager

About the Role

We are seeking an experienced Retail Operations Manager to oversee our newsagency operations. The ideal candidate will manage our diverse product mix, including newspapers, magazines, cards, gift wrap, stationery, and lottery products, while developing additional service offerings and maintaining strong customer relationships.

Key Responsibilities:

  • Oversee the complete retail operations of the newsagency, including managing core product lines, setting pricing strategies, and maintaining optimal stock levels.
  • Drive financial performance by developing budgets, analysing sales data, and identifying opportunities for growth.
  • Inventory management, including inventory planning, stock orders, write offs, returns, and credit notes.
  • Build and maintain strong relationships with publishers, suppliers, and customers.
  • Manage New Supplier development, including contracts, performance, and price negotiations.
  • Implement sales & marketing strategies to maximize repeat trade and coordinate new product launches.
  • Manage daily operations, including customer service management, conflict management, roster management, and stock level management.
  • Manage accounts, including reconciliations, banking, and account payables.

Requirements:

  • 2+ years of retail management experience.
  • 5+ years of customer service experience.
  • 4+ years of POS experience.
  • Working towards sales targets & KPIs.
  • Strong understanding of Australian retail operations.
  • Proven experience in inventory management and supplier relations.
  • Excellence in customer service.
  • Financial management and budgeting expertise.

Preferred:

  • Advanced diploma/associate degree in a relevant field.

Ability to commute/relocate:

  • Reliably commute or planning to relocate before starting work.

Salary: $73,000 - $78,000

How to Apply: Please submit your resume and cover letter via our online application form.

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