Retail Store Manager

1 month ago

Nelson Bay, New South Wales, Australia St Vincent de Paul Full time
About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values are shaped by a commitment to social justice and compassion.

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values-driven team environment and culture.

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

Your Role

You will manage the retail operations of Vinnies in Nelson Bay as a permanent, full-time Store Manager. Lead a diverse and committed retail team. Train, coach, and motivate members to ensure continuous high-level performance. You will leverage your extensive knowledge of all aspects of retail operations and proven people management skills to drive success in this role.

Your Responsibilities
  • Lead, grow, and develop a team of paid employees and volunteers
  • Ensure extraordinary customer service is provided to every customer, every time
  • Embed exceptional operational and visual merchandise standards
  • Meet and exceed sales and KPI performance of the store
  • Champion the voice of the donor by upholding the highest standards in product sorting, pricing, and placement
  • Build and support the volunteer workforce and engage with the local community
  • Role-model a 'safety first' culture in store
  • Use the company's mission and values to support decision-making, act as a brand advocate inside and outside of the store
You Will Need
  • Experience in managing retail stores, preferably fashion, and/or high-volume retail
  • Strong leadership potential; with good fashion sense
  • Strong focus on customer experience
  • Proven people management skills or experience in managing people, training, and coaching
  • Proven ability to track store sales performance and drive team towards meeting sales targets

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