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Lead Product Insights Analyst
2 months ago
Position Overview: As a Senior Product Insights Analyst at Xero, you will play a pivotal role in providing high-quality data analysis and actionable insights that facilitate swift decision-making and contribute to the strategic development of our products. Your ability to articulate the right questions, pinpoint essential data points, and utilize analytical techniques will be crucial in crafting insights that narrate a clear and concise story, aiding internal stakeholders in problem-solving.
Key Responsibilities:
- Act as a trusted advisor to product teams, assisting them in identifying significant business inquiries and devising data-driven solutions.
- Define challenges and outline solutions, ensuring a comprehensive understanding of the business context and alignment with the overarching strategic goals of the product and organization.
- Lead initiatives that span across multiple portfolios, identifying strategic opportunities that align with Xero's priorities.
- Collaborate proactively on cross-portfolio projects that advance business objectives and influence the prioritization of strategic initiatives.
- Understand the data flow from product to analysis, ensuring accessibility and relevance of data. Identify and address any data gaps proactively.
- Provide leadership in developing metrics and data models that enhance a portfolio's understanding of customers and products, thereby improving decision-making.
- Contribute to the analytical tools library by creating tools and processes that benefit other analysts.
- Utilize both specialized and general knowledge to extract insights from data, applying advanced statistical techniques as necessary.
- Serve as an expert in advanced analytical methods, such as A/B testing best practices, and mentor fellow analysts in deriving insights from data.
Required Skills and Qualifications:
- Advanced proficiency in SQL, with practical experience in R or Python.
- Strong foundation in statistical principles, with experience applying statistical techniques to achieve business objectives (e.g., predictive analytics, A/B testing, clustering).
- Ability to contribute to innovation and problem-solving independently.
- Aptitude for self-directed learning of new skills and technologies.
- Passion for knowledge sharing, mentoring, and coaching analysts.
- Experience in delivering analytics through visualizations and interactive dashboards.
- Familiarity with contemporary business intelligence tools.
- Proficiency in Google Analytics, Firebase, BigQuery, or Mixpanel is advantageous.
Interpersonal Skills:
- Positively impacts team culture, actively enhancing the skills of others in your areas of expertise and mentoring junior staff.
- Demonstrates ownership in stakeholder interactions and builds strong relationships within the organization.
- Effectively manages context switching and prioritization in collaboration with others.
- Confidently establishes relationships with stakeholders at all organizational levels, fostering collaboration opportunities.
- We value logical thinkers who can deconstruct problems, regardless of specific academic backgrounds.
