Field Service Engineer Role

3 days ago

Newcastle, New South Wales, Australia beBeeService Full time $90,000 - $120,000

Underground Mechanical Service Technician

HBT is seeking a motivated and technically skilled Underground Mechanical Field Service Engineer to join our team in New South Wales.

Job Description

The Field Service Engineer will be responsible for providing on-site support to customers while ensuring optimal performance and maintenance of the HBT product line. This includes providing detailed performance data and reporting back to HBT to assist in continuous product improvement and reliability initiatives and projects.

  • Performing service tasks, identifying/resolving technical problems and making analysis through onsite activity in any service categories (installation and commissioning, maintenance, repairs, upgrades and retrofits).
  • Proactively identifying potential equipment failures and requesting proactive corrective actions.
  • Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future.
  • Participate in and/or lead RCA (root cause analysis) processes as required.
  • Coordinating, preparing, and ensuring that all materials, parts, documentation, and equipment are available and at the appropriate quality for service activities.
  • Perform equipment health inspections, validation and parameter audits.
  • Analyzing equipment performance using historical and electronic data to identify optimization opportunities.
  • Conducting required scheduled lifecycle auditing, and preparing comprehensive life cycle condition reports for customers to assist in overhaul scope preparation and replacement equipment forecasting.
  • Providing expert advice and support during breakdowns to minimise production losses.
  • Developing, preparing, and delivering high-standard training to longwall personnel on HBT equipment operation and maintenance.
  • Creating and maintaining a good relationship with customers and understanding their needs.
  • Identifying new sales opportunities and communicating them internally.
Required Skills and Qualifications

Certificate IV and above qualifications are highly regarded.
Trainer and assessor qualifications are highly regarded.
Coal Board Medical certification highly regarded.
Previous experience providing technical support for high-performance machinery is desirable.
Familiarity with the operation and maintenance of HBT equipment is highly regarded.
Underground experience in the longwall mining environment is highly desirable.
Strong focus on safety is essential.

Benefits

Competitive salary package
Company vehicle
Opportunities for overtime

Others

We encourage you to apply for this role opportunity if you are ready to make a meaningful impact and contribute to a positive work environment.

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