Field Services Engineer
6 days ago
We are looking for an onsite Field Services Engineer who has a positive, can-do attitude and can thrive in a fast-paced, high-performance environment. This permanent position involves working on critical control system infrastructure within an operational technology (OT) setting. You will join a team responsible for managing the infrastructure of multiple data centers, which support all production, test, and development systems.
Key Responsibilities
- Manage escalations and provide onsite technical assistance
- Assist and resolve incidents raised by staff and internal support teams
- Support by diagnosing problems and providing resolutions for technical issues
- Provide guidance, support and mentoring to the internal support teams
- Assist with delivering key solutions and occasionally project tasks
- Documentation of support processes and issue resolutions
- Dedicated Onsite Support
What Will Make You Successful
- Previous experience working for a Managed Service Provider highly desirable
- Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
- Over 5 years' technical experience in an IT environment
- Proficient in managing and supporting both Hyper-V and VmWare (Vsphere) virtualisation technologies
- Demonstrated experience in managing Microsoft environments (Windows Server 2016/2019/2022)
- Proficient in SCCM
- Experience in Active Directory management, Group Policy administration and PowerShell
- Working knowledge of backup technologies. Proficiency in Veeam is desirable.
- Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
- Remote Desktop / Terminal Services
- Knowledge of ServiceNow is desirable
- Excellent written and verbal communication skills
Why Nexon?
We're an award-winning digital consultancy that helps mid-market and government organisations reimagine the way they work. We're fast-growing, forward-thinking, and values-led. You'll work alongside some of the best minds in the industry — and be empowered to make an impact from day one.
- Flexible working arrangements that support your life and productivity
- Dedicated professional development
- A connected, growth-focused culture, backed by our People Experience team
- Access to the Nexstar internal platform, designed to celebrate, support and connect our team
- Confidential wellbeing support via AccessEAP
- A hands-on leadership role where you'll work with Australia's best ServiceNow talent on innovative, complex projects
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