Field Services Engineer

3 weeks ago

Newcastle, New South Wales, Australia Nexon Asia Pacific Full time

Join to apply for the Field Services Engineer - L3 onsite role at Nexon Asia Pacific

Overview

We are looking for an onsite Field Services Engineer who has a positive, can-do attitude and can thrive in a fast-paced, high-performance environment. This permanent position involves working on critical control system infrastructure within an operational technology (OT) setting. You will join a team responsible for managing the infrastructure of multiple data centers, which support all production, test, and development systems.

Responsibilities
  • Manage escalations and provide onsite technical assistance
  • Assist and resolve incidents raised by staff and internal support teams
  • Support by diagnosing problems and providing resolutions for technical issues
  • Provide guidance, support and mentoring to the internal support teams
  • Assist with delivering key solutions and occasionally project tasks
  • Documentation of support processes and issue resolutions
  • Dedicated Onsite Support
What Will Make You Successful
  • Previous experience working for a Managed Service Provider highly desirable
  • Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
  • Over 5 years' technical experience in an IT environment
  • Proficient in managing and supporting both Hyper-V and VmWare (Vsphere) virtualisation technologies
  • Demonstrated experience in managing Microsoft environments (Windows Server 2016/2019/2022)
  • Proficient in SCCM
  • Experience in Active Directory management, Group Policy administration and PowerShell
  • Working knowledge of backup technologies. Proficiency in Veeam is desirable.
  • Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
  • Remote Desktop / Terminal Services
  • Knowledge of ServiceNow is desirable
  • Excellent written and verbal communication skills
Why Nexon?

We're an award-winning digital consultancy that helps mid-market and government organisations reimagine the way they work. We're fast-growing, forward-thinking, and values-led. You'll work alongside some of the best minds in the industry — and be empowered to make an impact from day one.

  • Flexible working arrangements that support your life and productivity
  • Dedicated professional development
  • A connected, growth-focused culture, backed by our People Experience team
  • Access to the Nexstar internal platform, designed to celebrate, support and connect our team
  • Confidential wellbeing support via AccessEAP
  • A hands-on leadership role where you'll work with Australia's best ServiceNow talent on innovative, complex projects

Location: Maitland, New South Wales, Australia


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