
Process Improvement Specialist
3 days ago
Our organisation is seeking a talented individual to join its Transformation team. This role involves working with different business segments, cross-functional teams to identify process simplification, standardisation, automation/digital opportunities and collaborate with them in driving improvements.
Key Responsibilities:- Conduct current state assessment in terms of processes, systems, roles & responsibilities and organisational structures and develop solutions to address them.
- Collaborate with client-facing leaders and brokers to map the current end-to-end landscape/processes including hand-offs, technology used etc.
- Conduct discovery assessments and analyse associated data to identify opportunities for simplification, standardisation, automation, centralisation & right-shoring.
- Create a summary of findings and proposed recommendations from the discovery assessment to get leadership alignment.
- Strong business analysis, organisational design, and process improvement experience.
- Proven track record in driving continuous improvement or transformations.
- Experience in the building of implementation artefacts such as policies, procedures, system user documentation, communication and training material.
- We help you grow through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
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