State Manager WA, SME and Small Business Leader

5 hours ago

Perth, Western Australia eFinancialCareers Ltd. Full time
Lead a High-Performing Team for SME and Small Business

We are seeking a dynamic and experienced State Manager to drive the growth and success of our SME and Small Business portfolio across the region.

This role is critical in leading multiple teams that will deliver a great experience for our customers whilst winning market share in this competitive segment.

Key Responsibilities:
  • Recruit, lead, and inspire high-performing teams to deliver exceptional customer experiences and business outcomes
  • Coach your leaders to enhance customer conversations, ensuring customer needs are met while promoting growth and success
  • Champion initiatives that improve the customer journey and eliminate pain points across channels
  • Foster a culture of growth and risk awareness, ensuring compliance and championing a customer-first mindset
  • Drive business performance by developing strategic plans and leveraging key relationships across the organization to grow the SME and Small Business portfolio
  • Collaborate with senior stakeholders to influence outcomes and lead strategic initiatives across the business
What We Offer:
  • A supportive culture and work environment that values diversity and flexibility
  • Competitive remuneration and a great culture
  • Opportunities for career growth and development
  • A chance to work with a leading financial institution
Requirements:
  • Proven success in a Business Banking sales leadership role with evidence of lending growth, winning market share, and leading an engaged team
  • Deep understanding of Business lending, with a strong focus on end-to-end origination and credit risk
  • Strategic thinking and execution skills that allow you to deliver on key metrics such as NPS, customer growth, and deposit performance
  • A passion for recruiting and developing a high-performing team while creating career pathways within your team
  • Strong stakeholder management skills and a track record of driving collaborative success across multiple business units

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