Operations Support Specialist
4 days ago
City Facilities Management is seeking an Operations Support Specialist to join our team.
About the Role:
This is a Permanent Part time opportunity working 16 hours over Saturday & Sunday between 7:00am and 7:00pm. Regular weekend shift pattern to commence at the conclusion of a 2 week on site training period.
Key Responsibilities:
- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate problems logged by our customers.
- Accurately capture data and work to realistic KPI's.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
Requirements:
- 12 months experience working on a helpdesk/call centre – Preferred.
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Attend 2 weeks on site paid training.
What We Offer:
- Primarily Work from home - Attend the office one weekend every second month
- Working within a custom designed modern building with free on- site secure parking
- Supportive, fun and encouraging team earning above award wage + penalty rates
- Career progression making use of our extensive learning and development programs.
- Discounts Hub with exclusive discounts across major Australian retailers
How to Apply:
Send a cover letter and resume now via the Apply now button.
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