Operations Support Specialist

4 days ago


Melbourne, Victoria, Australia City Facilities Management Full time

City Facilities Management is seeking an Operations Support Specialist to join our team.

About the Role:

This is a Permanent Part time opportunity working 16 hours over Saturday & Sunday between 7:00am and 7:00pm. Regular weekend shift pattern to commence at the conclusion of a 2 week on site training period.

Key Responsibilities:

  • Effectively manage a high volume of both inbound/outbound calls.
  • Resolve, manage and escalate problems logged by our customers.
  • Accurately capture data and work to realistic KPI's.
  • Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

Requirements:

  • 12 months experience working on a helpdesk/call centre – Preferred.
  • Exceptional customer service focus.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail.
  • Attend 2 weeks on site paid training.

What We Offer:

  • Primarily Work from home - Attend the office one weekend every second month
  • Working within a custom designed modern building with free on- site secure parking
  • Supportive, fun and encouraging team earning above award wage + penalty rates
  • Career progression making use of our extensive learning and development programs.
  • Discounts Hub with exclusive discounts across major Australian retailers

How to Apply:

Send a cover letter and resume now via the Apply now button.



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