Network Delivery Expert
1 week ago
About the Role:
We are seeking a seasoned Network Delivery Expert to oversee tactical service delivery in our Network domain. The ideal candidate will possess a technical background in ICT Networking, with excellent relationship building and influencing skills.
About the Job:
The successful candidate will ensure delivery of all contracted services to agreed Service Levels within budget. This involves managing client service escalations, driving delivery of remedial actions and recommendations, meeting client satisfaction targets through frequent customer engagements, and ensuring Optus partner/supplier performance.
Your Day-to-Day Responsibilities:
- Proactively manage Service Level Agreements (SLAs) to ensure timely delivery of services
- Manage client service escalations, driving delivery of remedial actions and recommendations
- Frequently engage with clients to meet satisfaction targets
- Work closely with third parties to achieve client objectives
- Evaluate Optus partner/supplier performance against contractual deliverables
- Monitor revenue, cost, and margin against forecast
- Identify opportunities for cost efficiency and productivity improvement
About You:
- You have a technical background in ICT Networking and are passionate about delivering exceptional results
- You possess strong influencing and negotiation skills, enabling you to build lasting relationships with clients and stakeholders
- You have extensive experience in the ICT industry, particularly in Network management, with multiple organizations
- You can analyze and interpret operational data to identify trends and issues, making informed decisions to drive business growth
- You excel at balancing operational and strategic needs, ensuring sustainable trade-offs align with business objectives
- You hold ITIL/ITSM certification and adhere to best practices in service management
About Singtel:
Singtel is committed to being Australia's most loved everyday brand. As a Client Delivery Manager, you will be part of a dynamic team that is dedicated to delivering exceptional services to our clients.
What We Offer:
- A competitive salary of $120,000 - $150,000 per annum
- 3 days in the office, 2 days remote with flexible hours
- Inclusive paid parental leave up to 14 weeks for the primary caregiver
- Access to exclusive learning opportunities, including an MBA micro-credential via OptusU (University)
- Opportunities to connect with colleagues through staff-led volunteer groups
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