Community Outreach Ambassador

3 days ago

Hobart, Tasmania, Australia beBeeCustomer Full time $53,000 - $83,000
Job Description">

As a Customer Engagement Specialist, you will play a vital role in supporting the growth of our health fund by engaging with Overseas visitor customers, helping them buy health insurance, proactively retaining them, and servicing our existing member base.

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Our Centre supports both inbound & outbound calling, which will enable you to connect with members in a customer-centric model to support members in understanding the value of health insurance while in Australia and why we are the right health fund for them.

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Your strong customer service ethos, working with our value proposition, will enable you to make recommendations that suit their needs.

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This role will enable you to connect with our current member base and identify how we create value as a member with us.

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Key Responsibilities

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  • Successfully engage with a range of Overseas members through inbound telephone channels and outbound dialling them if necessary">
  • Make each interaction positive by actively listening to support the health insurance needs of the customer">
  • Actively engage members by understanding their needs and value for having health insurance with us and mitigate any risks/reasons for them wanting to leave">
  • Successfully create value for our new and existing members by delivering exceptional customer experiences">
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Requirements

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- Recent retention, customer service, or sales experience in a similar environment
- Ability to learn quickly and operate effectively in a disciplined virtual environment
- Mature attitude to your work with sensitivity to our customer's confidential information
- Passion for Customer Service with experience in a related environment
- Outstanding communication skills, both verbal and written
- Availability to work in a rotating roster between Monday - Friday from 8:30 am to 6:30 pm.
- Experience in health insurance sales or a strong understanding of health insurance products is well-regarded but not essential.

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Benefits

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You will enjoy a range of great employee benefits and rewards including:

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  • Competitive Remuneration and variable bonus">
  • Range of attractive product and service discounts from our Retail and Wealth Management portfolio - including health insurance and banking products">
  • Flexible Working Arrangements including Work-From-Home days with a real work-life balance">
  • Available access to LinkedIn Learning courses through our great Learning platform">
  • Additional paid Wellbeing and Volunteer leave days yearly">
"],

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