Concierge Career Leader

4 days ago

Brisbane, Queensland, Australia beBeeSupervisor Full time $75,000 - $95,000

Located in the heart of Brisbane's Central Business District, we have a premium retreat that offers guests an exceptional experience with modern décor and unparalleled service.

About the Role:
  • We are currently recruiting for a Full Time Concierge Supervisor to join our Front Office Team.

This role provides a chance to further develop your professional concierge career. We offer a dynamic environment where you can build on your skills and expertise.

A high level of grooming and personal presentation is essential for this role. Excellent interpersonal skills with guests and colleagues are also required.

You will be responsible for developing and leading the concierge team to provide an exceptional guest service experience.

Key Responsibilities:
  1. Develop and lead the concierge team to achieve outstanding results
  2. Lead by example and develop a structured onboarding process for new team members
  3. Ensure all guest queries, requests and needs are resolved promptly and efficiently
  4. Provide operational support and supervision on shift with the ability to handle all guest queries and complaints effectively
  5. Proactively maintain up-to-date knowledge on cultural events within the hotel, Brisbane City and surroundings

The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.

We strive to create a workplace culture that promotes learning, growth and innovation. A career with us opens a world of opportunities.

Requirements:
  • A current open driver's license (manual highly regarded)
  • Excellent interpersonal skills with guests and colleagues
  • High level of grooming and personal presentation
  • High level of written and verbal communication

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