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Customer Service Liaison
2 months ago
About Us
Buildsafe is a leading provider of height safety systems and solutions within the building and construction industry.
We are a fast-paced and innovative company that is constantly evolving and challenging ourselves to be the best we can be.
As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients, including our most important partnership – Our people.
About The Role
The Customer Service Representative plays a critical role in our business, working closely with a small team to schedule work for our branches across QLD.
This role offers variety and requires strong communication skills, both written and verbal, to engage with stakeholders directly and administer notes and schedules.
The role supports our Branch Managers, Team Leaders, Clients, and Construction Supervisors to ensure that our trucks arrive on site, on time, and ready with the right products to install our height safety systems.
Key Responsibilities
- Schedule jobs between trucks to service various building sites for our branches
- Liaise closely with your Branch Manager and assist with smooth operations throughout the day
- Receive and respond to client inquiries and concerns
- Ability to troubleshoot, problem-solve, and resolve issues
- Administer bookings and optimize schedules to achieve maximum branch profitability
About You
You will be responsible for building excellent working relationships with our clients and Branch Managers, providing outstanding customer service, and consistently meeting the needs of our stakeholders.
Key Skills and Qualifications
- Strong communication skills, both verbal and written, with the ability to engage with internal and external stakeholders effectively
- A sound foundation of administrative skills
- Problem-solving skills with the ability to think outside the box and find innovative solutions
- Attention to detail, with the ability to learn quickly and adapt to changing circumstances
- Excellent organizational and prioritization skills, with previous experience in a fast-paced environment
What We Offer
- Competitive base salary and performance bonuses
- Complimentary professional car washes on site
- Ongoing training and development opportunities
- Wellness and Wellbeing Coach
- Monthly lunches and morning teas
- A supportive leadership team and excellent company culture
- Employee Assistance Program for you and your loved ones
