Strategic Business Process Improvement Specialist
1 day ago
We are seeking an experienced Strategic Business Process Improvement Specialist to join our team. The ideal candidate will have a proven track record of driving process improvements, analyzing performance metrics, and developing innovative solutions.
The successful candidate will be responsible for collaborating with cross-functional teams, identifying areas for improvement, and implementing changes that drive efficiency and effectiveness. They will also be expected to develop and maintain documentation for processes and procedures, and provide training and support to other team members as needed.
- Act as a primary point of contact for client-facing teams, resolving and escalating tickets
- Initiate and lead projects/initiatives driving process improvements
- Resolve/elevate all internal system-related issues, such as Salesforce and partner portal
- Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
- Integration support between core platforms we leverage Workato, salesforce, monday
- Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
- Develop and maintain documentation for processes and procedures
- Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
- Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
- Drive efficiency with salesforce processes for partner contracts and commission processing
- Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
- Analyze performance metrics to inform future initiatives to improve channel processes
To be considered for this role, you will need:
- 4+ years of experience in business operations or related field
- Technical expertise in Salesforce, Looker, and Tableau
- Strong collaboration skills with various teams
- Exceptional problem-solving skills and communication skills
- Excellent analytical abilities with meticulous attention to detail
- Ability to identify issues and solve them independently
- Ability to work in a fast-paced, dynamic environment
As a Strategic Business Process Improvement Specialist at our company, you can expect:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- The chance to make a real impact on our business and drive process improvements
If you're a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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