
Service Excellence Specialist
2 weeks ago
Welcome to our vibrant community, where exceptional hospitality meets memorable experiences.
As a Guest Service Ambassador, you will play a pivotal role in delivering top-notch service and creating lasting impressions for our valued guests. Your responsibilities span from check-in to check-out, ensuring that every guest feels like a VIP.
Key Responsibilities:
- Roll out the red carpet of hospitality, ensuring every guest feels welcome and at ease
- Communicate effectively with guests and colleagues to ensure seamless collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote amenities and services by having a deep understanding of products and offerings
- Share knowledge of neighbourhood hotspots and must-visit gems with guests
- Display proficiency in accurately handling reservations and managing guest accounts
Requirements:
- Innovative approach to exceeding customer service expectations
- Strong communication and organisational skills
- Ability to work collaboratively as part of a diverse team
- Flexibility to adapt to changing situations and priorities
We welcome you as you are and offer opportunities for growth and development. We believe that everyone has a story to tell and we want to hear yours. Join us and be part of a dynamic team building unforgettable experiences for our guests.
What We Offer:
- A chance to shine in a fast-paced environment
- Ongoing training and development opportunities
- A collaborative and supportive team culture
- The freedom to grow and take on new challenges
At our establishment, we strive to create a work environment that is both stimulating and rewarding. If you are passionate about delivering exceptional service and creating memorable experiences, we encourage you to join our team.
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