Ideal Customer Experience Specialist

1 day ago

Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $90,000
Job Title:

Customer Experience Specialist

About the Job:

We are seeking a skilled Customer Experience Specialist to join our team. As a key member of our support function, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

The ideal candidate will have prior experience in customer service, with a strong understanding of customer needs and expectations. Excellent communication skills, both verbal and written, are essential for this role. You will be proficient in managing customer relationships effectively, empathetic, patient, and calm in challenging situations.

This is an excellent opportunity for someone who is passionate about providing outstanding customer service and is looking to take their career to the next level.

Responsibilities:
  • Responding to customer inquiries and resolving customer issues in a timely and professional manner
  • Managing customer escalations and complaints. Listen to customer complaints, understand their concerns, and work to find solutions that meet their needs
  • Gathering customer feedback to improve customer satisfaction. Identify areas where the customer experience can be improved and make recommendations to enhance the customer experience
  • Develop and build customer relationships with customers by providing personalised service and following up with them to ensure their satisfaction
  • Identify trends and enquiry patterns and drive continuous improvements to deliver best-in-class customer experience and therefore achieve higher earnings
  • Provide best practice customer advice and support to the partner network to assist them in achieving their goals and exceeding their customers' expectations
  • Collaborating with cross-functional teams to ensure the business offers the best possible experience to our customers and implement any required changes that enhance the customer experience
  • Analysing customer data: Use data and analytics to understand customer behaviour and preferences, and to identify trends and opportunities for improvement and simultaneously to make informed decisions
  • Assist in the development and implementation of broader Customer Experience projects strategies and initiatives
Requirements:
  • Prior experience in customer service
  • Excellent communication skills, both verbal and written
  • Proficient in customer service, managing customer relationships, and meeting their expectations
  • Empathetic, patient, and calm in challenging situations
  • Previous experience within the Tourism and/or Short term rental industry (preferred)
Tools and Technology:
  • Hubspot
  • Slack
  • Hometime PMS
  • G suite
  • Notion
  • Knowi
Benefits:
  • Competitive salary in line with your experience
  • Flexible working arrangement
  • Coffee allowance of $75 per month to enjoy at your local cafe when you work
  • Extra day of leave for your birthday to celebrate all things you with your friends and family
  • Free time off between Christmas and New Year thanks to our Holiday Week
  • Quarterly events, both virtual and in person, to come together with your teammates

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