Account Manager Newcastle

4 weeks ago

Sydney, New South Wales, Australia Cosentino Full time
Job Description

The Cosentino team is seeking a highly skilled Account Manager to join our team in Newcastle. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our clients, ensuring the sales and promotion of our Cosentino products. Your primary goal will be to acquire new customers and maintain existing ones, while understanding their needs and expectations to deliver exceptional services and generate demand through various sales channels.

Key Responsibilities
  • Develop and maintain current product knowledge to present to customers.
  • Present and sell company products and services to current and potential clients within the remodel, home improvement, cabinet makers, builders, and fabrication.
  • Responsible for overall sales of the assigned territory.
  • Identify and take opportunities to maximize the visibility of Cosentino products to generate sales.
  • Optimize sales and marketing by promoting visits to Cosentino Centers.
  • Work to find new points of sale.
Customer Service
  • Ensure customers have adequate marketing materials to support sales, including samples, brochures, and other collateral supplies.
  • Manage customer relationships by resolving client concerns, ensuring customers are set up in CRM System, providing price quotes, scheduling weekly visits, etc.
  • Increase market share by elevating the number of displays and point-of-purchase materials within assigned territory.
  • Plan the number of visits to clients and the appropriate frequency of visits based on client importance.
  • Build and maintain good relationships with clients based on mutual trust and respect.
  • Attend and provide post-sale service.
Business Intelligence
  • Prepare action plans to identify specific targets and to project the number of contacts to be made.
  • Collaborate with Cosentino Corporate staff, Cosentino Center staff, and other Account Managers as needed to accomplish goals.
  • Work with General Manager and Sales Team to execute a business strategy for all customer segments in the area (K&B, Fabricators, etc.).
  • Train in the characteristics and the attributes of the product, provide information, deliver marketing tools relevant to the client's segmentation.
  • Monitor and maintaining data in CRM.
Requirements
  • Required Experience: Sales or field merchandising experience.
  • Desired Experience: Experience with a Customer database, Salesforce preferred. Stone fabrication or distribution experience.

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