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Customer Service Representative

2 months ago


Perth, Western Australia Velocity Truck Centres Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Velocity Truck Centres.

As a key member of our service team, you will be responsible for delivering exceptional customer experiences, managing service and repair booking inquiries, and responding to customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Deliver outstanding customer service and support to our customers
  • Manage service and repair booking inquiries efficiently and effectively
  • Respond to customer inquiries via phone, email, and in-person
  • Cultivate and maintain strong customer relationships with fleets of all sizes
  • Identify and document any additional service requirements
  • Coordinate with workshop controllers to ensure timely completion of all work

What We Offer:

  • A competitive hourly rate aligned with your skills and experience
  • Continuous training and development opportunities, including in-house and manufacturer training
  • The opportunity to work with globally renowned brands such as Mercedes-Benz, Freightliner, and Fuso
  • Long-term employment with opportunities for career growth and advancement
  • A strong commitment to safety for all employees
  • Generous workplace benefits, including discounts on health insurance, financial services, and novated lease options
  • Access to our Employee Assistance Program, coupled with an ongoing commitment to your health and wellbeing

About You:

  • Experience providing a high level of customer service
  • Excellent communication, organisation, and interpersonal skills
  • A team player with strong problem-solving abilities
  • An understanding and ability to employ safe work practices
  • Ability to prioritise tasks and maintain organisation