High-Performance Customer Experience Specialist

7 hours ago


Perth, Western Australia beBeeCustomer Full time $120,000 - $140,000
Senior Premium Relationship Representative Job Overview

We are seeking a highly skilled Senior Premium Relationship Representative to support our team in delivering exceptional customer experiences.

  • The successful candidate will be responsible for ensuring the highest levels of productivity, quality and risk management across Life, Health and AIA Vitality.
Main Responsibilities:
  • Coach and develop the skills of Premium Relationship Representatives through effective service and technical skill building.
  • Support the Premium Relationship Team Manager in identifying areas of opportunity within the team by analyzing performance metrics.
  • Lead weekly huddles to keep the Premium Service Team informed on the latest process updates, remediations and projects.
  • Assist with the onboarding program for new starters, both internal and external hires.
Key Requirements:
  • Prior experience in Risk Insurance, with a strong focus on compliance and quality.
  • Demonstrated ability to work in high-volume, fast-paced customer service environments.
  • Excellent communication and rapport-building skills, with the ability to engage effectively with financial advisers and staff.
What We Offer:

Our team offers a dynamic and supportive environment, where you can grow your skills and expertise.



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