Senior Claims Management Specialist

10 hours ago

Sydney, New South Wales, Australia AXA Group Full time
AXA XL

A leading global insurance provider, AXA XL is known for its innovative and flexible approach to risk solutions.

Job Description:Claims Manager, Australia

We are seeking an experienced Claims Manager to oversee our claims portfolio in Australia. The successful candidate will play a pivotal role in managing complex claims, providing strategic insights, and driving best practices across the region.

Key Responsibilities:
  • Monitor and direct a portfolio of financial lines, property, and liability losses and potential exposures, promoting best claim handling practices, complying with key metrics, and providing compliance with early warning and loss protocols across Australia.
  • Act as a point of coordination and referral for Brooklyn's Claims matters across Australia.
  • Provide oversight regarding processes related to coverage analysis, investigation, evaluation, reserving, and resolution of a book of product-specific claims, in accordance with established guidelines, service standards, and regulations, while respecting local culture and marketplace differences.
  • Ensure that Brooklyn makes consistent technical claims decisions in line with Global Guidance – driving technical excellence and customer service across Brooklyn Australia Claims.
  • Assess varied attritional and complex claims across multiple jurisdictions, including providing guidance on case strategies and action plans with local Brooklyn team.
  • Provide/ drive technical guidance and training for Brooklyn Claims resources across the business, leveraging available global resources and knowledge.
  • Collaborate with Country/ Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for Brooklyn in Australia.
  • Provide ongoing insights and advice to stakeholders on our trends and large losses as well as material market developments and emerging risks.
  • Continually review and embed global and regional best practices by collaborating with clients, claims resources, and other internal and external stakeholders.
  • Establish a strong internal and external presence with the Brooklyn business, underwriters, producers, and clients, supporting Underwriting on new business, acquisition, wording, and product development, and participating in industry events, including providing training and thought leadership.
  • Coordinate communication and provide insights to actuarial/reinsurance/underwriting regarding any changes to claims exposure, emerging exposure trends, and issues that may impact IBNR determination.
  • Lead Claims response to catastrophe/major events/emerging risks for Brooklyn in Australia and coordinate reporting to key stakeholders.
  • In conjunction with Country Management, manage and develop a team, ensuring robust succession planning and creating a culture of continuous improvement, assisting in attracting, retaining, and developing high-performing claims talent.
  • Lead and/or support internal projects to assess and implement improvement opportunities.

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