Warranty Team Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeWarranty Full time $100,000 - $120,000
Job Title: Warranty Team Lead

 

Job Description:

We are seeking a skilled Warranty Team Lead to oversee our warranty operations and drive business growth.

The ideal candidate will possess strong leadership skills, with the ability to mentor and develop a high-performing team. They will also have excellent organizational and time management skills, as well as strong attention to detail and accuracy in all tasks.

A key focus of this role will be to ensure accurate documentation and submissions, manage performance, and collaborate with various stakeholders to gather necessary information for warranty claims.

The successful candidate will maintain detailed records of warranty claims, provide guidance and support to customers, and stay up-to-date on industry developments.

 

Key Responsibilities:

  1. Oversee the warranty claims process, ensuring accurate documentation and submissions.
  2. Manage the performance and development of the Warranty Administrator to enhance team efficiency.
  3. Collaborate with service advisors, technicians, and other departments to gather necessary information for warranty claims.
  4. Monitor warranty claim status and ensure timely resolutions by following up with relevant parties.
  5. Maintain detailed records of warranty claims, including approvals, rejections, and reimbursements.
  6. Provide guidance and support to customers with warranty-related inquiries, ensuring prompt and professional assistance.
  7. Develop and implement efficient warranty processes and procedures.

 

Requirements:

  • Previous experience in a dealership warranty manager, ideally in a luxury brand.
  • Strong leadership skills and the ability to mentor and develop a warranty team.
  • Excellent organisational and time management skills.
  • Strong attention to detail and accuracy in all tasks.
  • Exceptional communication and interpersonal skills.
  • Proficiency in using computer systems and software for warranty processing.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

 

What We Offer:

  • A competitive salary package with incentives, negotiable based on experience.
  • An opportunity to work at a dynamic and supportive team working with a luxury brand.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Employee discounts on vehicle purchases, servicing, and parts.
  • A friendly and inclusive work environment.

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