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Ulladulla, New South Wales, Australia BCF Full time{"title": "Assistant Store Manager", "description": "Join Our Team as an Assistant Store ManagerAt BCF, we're passionate about creating a culture that's genuine and inclusive. As an Assistant Store Manager, you'll play a key role in supporting store operations and leading our teams to deliver exceptional customer service experiences.Key...
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Problem Management and Incident Response Leader
2 months ago
This is a pivotal position within TAFE NSW, responsible for establishing a systematic and proactive approach to problem management across the organization. The successful candidate will proactively monitor and maintain awareness of current and emerging business priorities that could impact service reliability.
The role requires staying informed about technology trends, legislative changes, and organizational shifts to ensure the highest quality of service delivery. The Problem Management and Incident Response Leader will lead cross-functional teams to handle major incidents efficiently and effectively, minimizing disruption to business operations and supporting activities to reduce repeat occurrences.
The ideal candidate will have advanced communication skills, adept problem-solving abilities, and a commitment to customer service. They will be analytical, organized, and have previous experience in coaching, mentoring, supervision, and directing staff to deliver on business outcomes.
About YouWe are seeking an experienced professional to lead our problem and major incident functions. The successful candidate will share their expertise with our team and the wider Systems Group to uplift the problem management function.
The Problem Management and Incident Response Leader will deal with a wide range of stakeholders, requiring strong interpersonal skills and the ability to communicate effectively with diverse groups. They will be responsible for developing and implementing strategies to improve service delivery, reduce downtime, and enhance overall business performance.
Our Commitment to Diversity, Equality, and InclusionTAFE NSW is committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued. We strive to create an environment where employees can safely bring their whole selves to work and connect with their community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor. We are an equal opportunity employer and welcome applications from diverse candidates.
