Support Analyst
21 hours ago
This is an exciting opportunity to become part of Iress, a pioneering Australian technology company, as a Support Analyst - Xplan Financial Planning. Your primary responsibility will be to offer top-notch customer support to our clients using Xplan.
About Iress and the RoleIress is one of Australia's largest technology companies, employing over 2,000 people across multiple locations. Our mission is to empower individuals by providing innovative technology solutions.
Your Key Responsibilities:- Deliver exceptional customer service to our clients using Xplan
- Record and document client incidents and requests
- Analyse incident information and utilise strong verbal and written skills to provide outstanding customer service
- Collaborate with internal teams to gather and assess required incident information and determine viable solutions
- Desirable qualifications in Financial Planning, Economics, or Finance
- Superb verbal and written communication skills
- Robust troubleshooting skills and methodology
- A team-oriented individual willing to share ideas and knowledge
As a Support Analyst - Xplan Financial Planning, you will have the opportunity to work with a variety of clients, including major financial institutions. You will also have the chance to enhance your analytical and problem-solving skills, and continuously broaden your knowledge of our products and relevant industry areas.
We estimate the annual salary for this role to be around $82,500-$105,000, based on experience.
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