Clinical Operations Manager

2 days ago

Toowoomba City, Australia VetPartners Full time

Competitive Salary Package:

The successful candidate can expect a competitive salary package that reflects their experience and qualifications.

About Us:

Toowoomba Veterinary Hospital is a well-established, high-quality animal care facility offering comprehensive veterinary services. We pride ourselves on providing exceptional care for pets while maintaining a supportive and collaborative environment for our team.

Job Description:

We are seeking an experienced Clinical Operations Manager to oversee the daily operations of our hospital. As the Practice Manager, you will play a crucial role in managing the clinic's administrative functions, optimizing workflows, and ensuring a positive and efficient work environment.

Key Responsibilities:

  • Leadership & Staff Management: Lead, mentor, and support a dedicated team of veterinary professionals and support staff. Foster a positive team culture and maintain high morale.
  • Operational Management: Oversee clinic schedules, ensuring efficient patient care and minimal wait times.
  • Financial Management: Manage the clinic's budgets, including overseeing expenses, billing, and inventory control. Develop strategies to increase profitability.
  • Client Relations: Maintain strong relationships with clients, ensuring excellent customer service and patient care. Address client concerns and feedback promptly.
  • Compliance & Quality Control: Ensure that the clinic adheres to all relevant regulations and industry standards. Maintain protocols for hygiene, safety, and health.
  • Marketing & Community Engagement: Promote the hospital's services, events, and community outreach efforts. Build the clinic's profile within the Toowoomba region.

Required Skills and Qualifications:

  • Proven experience in practice management or a similar leadership role, preferably within the veterinary or healthcare industry.
  • Strong understanding of veterinary operations, including financial management, HR practices, and inventory control.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to multitask, problem-solve, and remain calm under pressure.
  • High level of organisational skills and attention to detail.
  • Proficiency in practice management software is advantageous.
  • Passion for animal care and working in a veterinary environment.

What We Offer:

  • A competitive salary package, reflecting your experience and qualifications.
  • Ongoing professional development opportunities.
  • A supportive, collaborative team environment.
  • Flexible work hours.
  • Discounts on veterinary services and products for your pets.
  • Work in a purpose-built, modern veterinary hospital.

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