Retail Operations Director

4 weeks ago

Darwin, Northern Territory, Australia Platypus Full time

We are seeking experienced Retail Managers to lead our Platypus stores in the Northern Territory. The ideal candidate will have a strong background in retail operations, team leadership, and customer service.

This role involves leading, inspiring, and coaching a team of casual employees with support from an Assistant Store Manager. Key responsibilities include driving sales and KPIs, customer engagement, and team member coaching and development.

Key Responsibilities:

  • Evaluate and improve store operations to achieve optimal results in sales targets, KPIs, store presentation, visual merchandising, stock levels, wage control, and shrinkage
  • Motivate the team to achieve optimal results in KPIs and added value targets across stores
  • Closely monitor store sales to meet daily, weekly, monthly, and yearly targets, acknowledging outstanding results and identifying missed opportunities
  • Effectively manage wage costs in-store, adhering to weekly wage targets and company rostering standards
  • Coach and mentor the team to maintain high morale and encourage individual development by ensuring training and succession plans are in place

Benefits & Culture:

  • 40% off Accent Group brands: Hype DC, Skechers, Platypus, Vans, and more
  • Tuesday to Saturday roster with two consecutive days off for a healthy work-life balance
  • Access to discounted Gym Memberships and Health Insurance packages through our Employee Benefits program
  • Work among premium products alongside fellow passionate and dedicated individuals
  • Ongoing training and development to grow your career
  • The opportunity to join the Future Leaders program, including leadership workshops, global conferences, awards nights, and more

To succeed in this role, you will require:

  • 1+ years of experience as a Retail Store Manager in a fast-paced environment
  • A motivated and driven attitude
  • A passion for leading and inspiring teams
  • Strategic thinking skills to identify missed opportunities and drive sales and KPIs
  • Operational excellence, including experience with stock control and visual merchandising
  • Effective roster management and wage control

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