Customer Success Manager
1 week ago
As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer retention, you will play a crucial role in establishing NetApp as a trusted partner in their success
Key Responsibilities
- Establish and nurture strong relationships with customers, serving as a trusted advisor and advocate throughout their NetApp journey
- Facilitate smooth onboarding activities, collaborating with customers to create a success plan tailored to their needs
- Perform monthly health checks with customers to address challenges, identify areas for improvement, and assess product adoption
- Engage customers proactively using data insights to monitor adoption and/or utilization, guiding them toward greater success
- Keep track of the customer's assets and services while identifying/qualifying opportunities for expansion, replacement, or optimization
- Work closely with Sales, Support, and other technical teams to ensure excellent customer experience and to drive the customer success strategy with the wider account team
- Collaborate with Field Sales and Renewal Specialists to design success plans to maximize value
- Enhance our processes and playbooks to continually improve their quality, effectiveness, and efficiency by developing and sharing best practices with the team
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Customer Success Manager
5 days ago
Melbourne, Victoria, Australia Cisco Systems Full time**Senior Customer Success Manager**There are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to...
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Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia griddable Full timeCustomer Success Manager - Public SectorCustomer Success Manager - Public Sector3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.DescriptionFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our...
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Customer Success Manager
6 days ago
Melbourne, Victoria, Australia Frankieone Full timeCustomer Success Manager**Customer Success Manager**Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our teamAs a...
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Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Quest Software Full timeJoin to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...
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Customer Success Manager
7 days ago
Melbourne, Victoria, Australia Rapid7 Full time**Customer Success Manager**Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...
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Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia Quest Software Full timeJoin to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...
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Customer Success Manager
6 days ago
Melbourne, Victoria, Australia Centorrino Technologies Full time**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not...
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Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia Zendesk Full timeJob Description Customer Success Manager The Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions.It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and...
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Customer Success Manager
5 days ago
Melbourne, Victoria, Australia Frankieone Full timeAre you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our teamAs a Customer Success Manager at FrankieOne, you will...
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Customer Success Manager
7 days ago
Melbourne, Victoria, Australia Rapid7 Full time**Customer Success Manager**Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...
