IT Service Transition Professional

2 days ago


Brisbane, Queensland, Australia Hudson Full time

Hudson is seeking an experienced IT Service Transition Manager to lead the transition of critical IT services, applications, and infrastructure into BAU.

About the Role

This is a fixed-term role supporting the Modernisation Program, an ambitious transformation of our CRM and finance systems. You will work closely with internal teams and Managed Service Providers (MSPs) to define, document, and implement processes for sustainable IT operations.

Key Responsibilities
  • Develop and execute detailed plans to transition IT projects into BAU.
  • Define operational standards and readiness criteria, ensuring alignment with service levels.
  • Collaborate with MSPs to lead incident management, operations manual creation, and disaster recovery (DR) planning.
  • Conduct readiness assessments, manage go-live processes, and facilitate knowledge transfer.
  • Maintain up-to-date service-level documentation, best practice guides, and DR plans.
  • Identify, mitigate, and document risks to ensure smooth service transitions.
What We're Looking For

The ideal candidate has:

  • Extensive years of IT Service Management or Transition experience.
  • A proven track record in managing service transitions for complex IT systems, including CRM.
  • Strong knowledge of ITIL and service management best practices.
  • Experience with MSPs in multi-vendor environments.
  • Exceptional stakeholder management and communication skills.
Salary and Benefits

We offer a competitive salary range of $120,000 - $180,000 AUD per annum, depending on experience.

Why Choose Us?

Hudson is a leading recruitment agency that offers a supportive and collaborative work environment. Our team is passionate about helping candidates find their dream job, and we strive to deliver exceptional results for our clients.



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