IT Services Transition Manager
5 days ago
Are you a seasoned IT professional looking for a challenging role that requires your expertise in service transition management? Look no further
About the Role
As an IT Services Transition Manager with Hudson Australia, you will play a pivotal role in transitioning critical IT services, applications, and infrastructure into Business as Usual (BAU). Reporting to the Chief Digital Officer, you will ensure operational readiness, high-quality service delivery, and continuity during a period of transformative change.
This is a fixed-term role through July 2025, supporting the Modernisation Program-an ambitious transformation of our CRM and finance systems. You will work closely with internal teams and Managed Service Providers (MSPs) to define, document, and implement processes for sustainable IT operations.
Key Responsibilities
- Service Transition Planning: Develop and execute detailed plans to transition IT projects into BAU, ensuring seamless handovers and minimal disruption to business operations.
- Acceptance Criteria: Define operational standards and readiness criteria, ensuring alignment with service levels and meeting stakeholder expectations.
- Collaboration with MSPs: Lead incident management, operations manual creation, and disaster recovery (DR) planning, fostering strong relationships with key vendors and stakeholders.
- Operational Readiness: Conduct thorough readiness assessments, manage go-live processes, and facilitate knowledge transfer to ensure a smooth transition.
- Documentation: Maintain up-to-date service-level documentation, best practice guides, and DR plans, ensuring easy access and visibility for all stakeholders.
- Risk Management: Identify, mitigate, and document risks to ensure smooth service transitions, minimizing potential disruptions and downtime.
What We're Looking For
We are seeking an experienced IT Services Transition Manager who possesses:
- Extensive years of IT Service Management or Transition experience, with a proven track record in managing service transitions for complex IT systems, including CRM.
- Strong knowledge of ITIL and service management best practices, with certifications or equivalent experience.
- Experience working with MSPs in multi-vendor environments, with exceptional stakeholder management and communication skills.
Estimated Salary: $120,000 - $150,000 per annum, depending on experience and qualifications.
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