Credit Recovery Expert

2 days ago

Sydney, New South Wales, Australia beBeeCommunications Full time $70,000 - $75,000

Credit Recovery Expert

About this role:

We are seeking a highly skilled Credit Recovery Expert to join our operations team.

Key responsibilities include:

  • High volume of outbound and inbound calls
  • Responsible for own portfolio - early-stage credit recovery
  • Build strong relationships with customers, negotiate a payment resolution in a respectful manner
  • Sound knowledge of all legislative guidelines including ASIC and ACCC and Privacy Act
  • Adhere to internal policy, system processes, and external regulatory requirements
  • Support other team members with ad hoc duties

About you:

  • 2+ years' experience in collections, customer service role
  • Proficiency in Microsoft including Word, Excel, Outlook and Teams
  • Positive attitude, team-oriented, energetic, sense of humour and compassion
  • Analytical and intuitive investigative skills
  • Attention to detail
  • Ability to manage multiple tasks
  • Outstanding communicator who enjoys talking with customers
  • Ability to drive conversations to reach a desired outcome
  • Flexible and adaptable to change
  • Persistent and resilient
  • Willing to learn and take on feedback

About the Opportunity:

  • A non-bank lender with a passion for customer service and customer retention
  • Providing agile and flexible funding to enable small to medium-sized businesses to grow

What's on offer:

  • A competitive salary package
  • An open-minded, collaborative workplace
  • A motivated team that gets a lot done

The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work in a fast-paced environment. If you're passionate about delivering exceptional customer service and driving business growth, we'd love to hear from you.

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