Learning and Development Expert

3 weeks ago


Frankston, Australia South East Water Full time

About Us

South East Water is dedicated to delivering water, sewerage, and recycled water services to our community, fostering a better and more sustainable future.

We operate in a 24/7 service environment, providing essential services to 1.77 million people daily. Our commitment to innovation, care, and customer satisfaction drives us forward.

The Role

We're seeking an experienced Learning and Development Expert to join our Customer Experience team until the end of May 2025. As a key member of our group, you'll contribute to delivering our vision: 'delighting our customers now and into the future.' Your mission will be to enhance customer trust and reputation, supporting five critical customer outcomes:

  • Get the basics right, always.
  • Make my experience better.
  • Warn me, inform me.
  • Fair and affordable for all.
  • Support my community, protect our environment.

You'll support the learning and development objectives of our team members and strategic training objectives, elevating capability across teams to achieve desired customer outcomes.

Your Responsibilities

  1. Facilitate training, coaching, and development activities to build skills and knowledge within our teams.
  2. Analyse skill gaps, recommend, and facilitate training programs, assessing their effectiveness.
  3. Contribute to designing engaging training programs, incorporating facilitator guides, workbooks, and visual aids.
  4. Provide induction training for new starters in our Customer Experience team.
  5. Design and implement skill enhancement programs to upskill our team members.
  6. Identify trends and insights from quality assessment analysis, delivering targeted training where needed.

Your Skills and Qualifications

  • Certificate IV in Training and Assessment is preferred but not essential.
  • Experience with Salesforce CRM or similar systems.
  • Excellent verbal and written communication skills, with the ability to confidently convey information.
  • A passion for building capability and drawing out the best in our team members.
  • Ability to plan, design, and curate effective and engaging training materials.
  • Prior experience delivering training to customer service, administrative, and technical teams.
  • Strong organisational skills, enabling seamless facilitation of various training groups.
  • Confidence in delivering constructive feedback to trainees and colleagues.

What We Offer

This role offers a salary range of $101,563 - $114,918 + super, commensurate with your experience. You'll have opportunities to develop your career, grow professionally, and make a meaningful impact on our community's well-being.

Our Commitment to Diversity, Inclusion, and Belonging

We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability, and job seekers of all ages and cultures. Our goal is to provide an inclusive and accessible workplace where everyone feels valued and supported.



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