Customer Connections Pressure Sewer Team Leader

7 months ago

Frankston, Australia South East Water Corporation Full time

**Customer Connections Pressure Sewer Team Leader**:
**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
The Customer Connections group at South East Water facilitates the connection of customers to our water and sewer networks while ensuring the integrity of our assets. The Pressure Sewer team is responsible for inbound and outbound calls to drive sales, developing agreements and scheduling the installation of pressure sewer systems for customers within South East Water’s area.

Following a recent restructure, we have an exciting opportunity for a Team Leader to oversee the customer and administrative functions within the Pressure Sewer team. This role offers the chance to develop a new customer-focused team including training, providing technical support, and setting sales targets. The successful applicant will also ensure that new connections processes meet our standards and are compliant with regulatory requirements.

Working closely with other South East Water teams and principal contractors you will develop and maintain strong relationships while fostering a collaborative and high-performing work environment to ensure a positive impact to customers connecting to our pressure sewer network.

**Who are you?**:
Your sound leadership capabilities and supportive approach will be crucial to your success, and a background in utilities or sales will be highly advantageous. Along with a result focussed mindset and drive for delivering excellent customer service you will also be able to demonstrate:

- A minimum of 3 years of experience in a leadership role with a focus on managing teams.
- Exceptional stakeholder networking abilities coupled with strong negotiation skills.
- Experience with achieving results through planning and activity in sales and marketing.
- Experience in developing & delivering budgeted sales, forecasting sales growth, and preparing financial sales reports.
- Strong analytical and computer proficiency, encompassing skills in MS Word and Excel
- Proficiency in handling and resolving escalations.
- Ability to analyse and develop ways of improving work procedures and processes.
- Ability to identify new opportunities and aid in the development of a logical business case for implementation.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.
- Competitive salary starting at $109,104 plus super

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:

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