Senior Field Technician
3 days ago
About the Role
We are seeking a highly skilled and motivated Senior Field Technician to join our team in the Wider Brisbane or Gold Coast area. As a Senior Field Technician, you will be responsible for delivering end-to-end service to homes and businesses across the nation, ensuring timely, high-quality, and brilliant customer service.
Key Responsibilities
- Utilize your technical skills to resolve complex issues and provide solutions to customers
- Work collaboratively with a supportive and inclusive team to achieve common goals
- Develop and maintain a deep understanding of our network and services to provide expert advice to customers
- Conduct site visits and installations to ensure seamless delivery of our services
- Provide exceptional customer service and support to ensure customer satisfaction
Requirements
- Current Driver's License
- Strong communication skills, both written and verbal
- Approachable and caring attitude to customer service
- Passion for problem-solving
- An appetite for challenge
- Comfortability working to tight deadlines
- Confidence to act with autonomy, integrity, and pace under pressure
What We Offer
- 18 weeks of paid parental leave
- Discounted gym memberships + other corporate benefits
- Vehicle, laptop, tools, uniform and phone (or device allowance) provided
- Options for salary sacrificing
- An inclusive work culture that prioritizes balance and wellbeing
- A company that offers ongoing training and support with a focus on your career growth and professional development
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