Support Expert

6 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $85,000

Job Title: Support Expert

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About the Role:

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We are seeking a skilled professional to provide exceptional customer service and technical support. As a key member of our IT team, you will be responsible for troubleshooting hardware, software, and network issues.

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Key Responsibilities:

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  • Deliver high-quality on-site customer service, including meeting room setups and hands-on technical assistance.">
  • Troubleshoot hardware, software, and network issues; escalate complex problems to the relevant teams when necessary.">
  • Maintain accurate records, including incident logs and knowledge base entries.">
  • Manage IT asset inventory, including regular stocktakes and reporting.">
  • Provision and deprovision user access for onboarding, offboarding, and staff role changes.">
  • Manage ad hoc maintenance activities requiring on-site presence.">
  • Communicate effectively with users and stakeholders to provide timely updates and resolutions within the SLA period.">
  • Contribute to process improvement by identifying recurring issues and suggesting enhancements.">
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Requirements:

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  • Bachelor's degree in Information Technology or related field.">
  • Sound knowledge and understanding of Practice Management systems.">
  • ITIL certified (desirable).">
  • A minimum of 2 years' experience in a similar role.">
  • Exceptional customer service skills with a focus on delivering a positive user experience.">
  • Demonstrate adaptability to navigate and succeed in a dynamic work environment.">
  • Strong analytical mindset to resolve technical issues.">
  • Communicate and collaborate effectively with stakeholders.">
  • Prioritize a client-centric mindset, ensuring that all interactions are conducted with empathy and commitment to user satisfaction.">
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What We Offer:

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  • A collaborative culture.">
  • Ongoing learning opportunities.">
  • Professional development programs.">
  • Access to corporate discounts.">
  • Paid annual leave plus an annual wellness day.">
  • A home office allowance.">

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