Customer Experience Champion

5 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $160,000

At Nintex, we are transforming the way people work.

We're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers rely on our platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently.

We foster a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm.

Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. We move with agility, prioritize customer needs, and build unity through empathy.

The Customer Success Manager (CSM) plays a key role in driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement, fostering growth through regular interactions, actionable insights, and telemetry data.

The ideal candidate will have a Bachelor's degree in a related field or equivalent combination of education and experience. 3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments is required.

This role offers a hybrid working model, enabling us to build culture, learn, and grow together. We emphasize flexibility with a blend of at-home and in-office work.

We offer a range of exciting perks and benefits, including flexible time off policy, employee wellness programs, peer recognition, paid parental leave, invention/patenting assistance, community impact opportunities, intercultural learning, and more.

As a valued member of our team, you'll enjoy a supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact.

To be successful in this role, you should possess excellent communication and interpersonal skills, be able to work independently, and have a strong understanding of customer success strategies.

We're committed to fostering a diverse and inclusive workplace where everyone can thrive.

Become part of a dynamic team

Join our efforts to drive business success and deliver exceptional customer experiences.

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