Front of House Operations Manager

7 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $53,188 - $75,000

We are seeking a highly motivated and experienced Service Director to lead our front of house operations.

This key leadership role requires exceptional communication skills, a genuine passion for customer service, and the ability to drive sales and revenue in a fast-paced environment.

The successful candidate will have prior experience in a similar role, with a proven track record of delivering outstanding service, managing costs, and fostering a positive team environment. Key responsibilities include:

  • Managing front of house staff, including training, rostering, and on-shift supervision.
  • Working closely with kitchen and production teams to develop new revenue streams.
  • Overall management of front of house operational facets.
  • Adherence to and auditing of occupational health and safety and food hygiene procedures.
  • Identifying opportunities to build sales and revenue while controlling costs.
  • Ensuring superior service quality to deliver outstanding guest experiences.
  • Driving a positive working environment and leading by example.

About You:

  • Prior hospitality experience in a similar role within a fast-paced environment (3 years).
  • Demonstrated management experience with outstanding leadership skills and excellent customer service skills.
  • A can-do attitude with the ability to act efficiently and resiliently.
  • Drive to create a supportive culture that motivates and develops your team.
  • Ability to work productively during busy trading periods, including public holidays and weekends.

This is an immediate start opportunity, and we welcome applications from candidates with Australian working rights.



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