Global Risk Management Specialist

8 hours ago

Sydney, New South Wales, Australia EF Educational Tours Full time

About the Role:

We are seeking a highly skilled and motivated individual to join our Operations team in Sydney as a Global Risk Management Specialist.

As a key member of our Tours Safety and Incident Response Team, you will be responsible for proactively managing customer risk and safety by focusing on operational safety measures and crisis management planning and execution.

Your primary objective will be to contribute to a culture of proactive risk management with an ongoing desire to improve and train on EF's Safety-First program within your team and across departments.

To achieve this goal, you will work closely with regional operations teams to implement controls that mitigate risk to operational components and oversee the execution of controls to ensure compliance.

You will also be responsible for developing and executing training for relevant parties about their respective safety and emergency response responsibilities.

In addition, you will collaborate with teammates to ensure consistency of relevant policies, procedures, and application of safety decisions, and perpetuate a culture of safety throughout the organization.

Key Responsibilities:

  • Manage communications systems and processes related to our 24/7 incident response setup
  • Manage on-tour incidents, ranging from operational issues to medical incidents and acts of terror
  • Have overall responsibility for Global Incident Response for incidents occurring during your local business hours
  • Develop and execute training for relevant parties about their respective safety and emergency response responsibilities
  • Collaborate with regional operations teams to implement controls that mitigate risk to operational components
  • Oversee the execution of controls to ensure compliance
  • Liaise with teammates to ensure consistency of relevant policies, procedures, and application of safety decisions
  • Perpetuate a culture of safety throughout the organization
  • Promote risk management standards aligned with ISO 31000:2018 and ISO 31030:2021
  • Innovate in partnership with other operations teams, sales, and regional offices to drive process and procedural efficiencies
  • Accountability and team commitment: Join at least four weekend shifts per year to support the emergency team with communication and problem-solving

Requirements:

  • Complete fluency in English and preferably Japanese or a European-based language
  • Engaging trainer and excellent communicator
  • Creative problem solver – ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challenges
  • Acute attention to detail
  • Process-driven and enjoys creating structure
  • Enjoy working independently as well as part of a team
  • Can influence others positively and get buy-in
  • Accountable and takes ownership
  • Use of good judgment and ability to make quick decisions with small or big scenarios
  • Ability to weigh different options and think several steps ahead
  • Have a positive mindset with a can-do attitude
  • Resilient and doesn't bend under pressure
  • Thrive on the unknown and enjoy working on emergency situations
  • One to three years of experience in customer service/sales/operations experience
  • Regional knowledge and EF Tours experience is a bonus
  • To be considered for this role, applicants must have the legal right to live and work in Australia

About Us:

At EF Educational Tours, we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.

We offer a wide range of benefits to our team members, including flexible hybrid work models, travel opportunities, global meetings and trainings, STEP (Staff Travel Experiential Program), seasonal office events, and discounts on EF Programs.

Why You'll Love Working With Us:

People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world's largest startup because this boundless entrepreneurial spirit is built into our organization's DNA.

The estimated salary for this role is around AU$85,000 - AU$110,000 per annum, depending on experience.

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