Senior Governance and Operational Excellence Lead

1 week ago

Brisbane, Queensland, Australia The State Of Queensland Full time

Job Title: Senior Governance and Operational Excellence Lead

Company Overview:

The State of Queensland is seeking a highly skilled Senior Governance and Operational Excellence Lead to join its team.

About the Role:

We are looking for an experienced professional who can lead and sustain improvements in operational performance, planning, and reporting against agreed standards and service delivery measures. As a Senior Governance and Operational Excellence Lead, you will be responsible for establishing and leading the functions of performance, planning, and reporting to ensure effective operational governance and compliance across Community Corrections and Specialist Operations.

You will develop and implement robust governance frameworks and systems and provide effective communication of business intelligence. Your key responsibilities will include:

  • Leading the development, implementation, and continuous improvement of a fit-for-purpose and robust operational governance framework and associated strategies, policies, and guidelines which ensure a consistent approach to governance across Community Corrections and Specialist Operations.
  • Assisting the management team in the preparation and implementation of the divisional strategic and operational planning.
  • Acting decisively to identify issues of non-compliance and/or performance shortfalls in order to mitigate operational governance risks.
  • Developing and maintaining key Office of the Deputy Commissioner data sources and registers to enable provision of high-level and immediate responses on the status of departmental commitments and initiatives.
  • Providing strategic advice to senior management on policy, practice, and issues relating to operational governance and business intelligence while ensuring reporting remains compliant and contemporary.
  • Ensuring the timely preparation, accuracy, and quality of complex reports, briefings, and correspondence for direct and senior management throughout the business.
  • Overseeing the co-ordination of operational reporting including Local Assurance Frameworks; strategic plan reporting; monthly and quarterly departmental reporting; and regular reporting of progress against Strategic and Business Plans, and departmental Risk Registers.
  • Reviewing and monitoring measures utilised for monitoring, control, and improvement that are viable, accurate, and effective.
  • Maintaining and applying up-to-date knowledge of organisational performance and policy issues facing QCS and its stakeholders and incorporating effective risk management and innovation into agency operations.
  • Demonstrating high-level negotiation and liaison skills, and ability to liaise effectively with a range of internal and external clients and stakeholders to achieve corporate outcomes.
  • Managing relationships with key internal and external stakeholders to enhance service provision and maintain effective governance and risk strategies and mechanisms.
  • Providing expert, evidence/insights-based and trusted advice to the Commissioner, Deputy Commissioner Community Corrections, and other Executives on significant and/or high-risk governance matters.
  • Fostering a workplace environment that values performance, continuous improvement, and innovation in the delivery of high-quality services.

Salary: Estimated salary: $123,000 - $145,000 per annum, depending on experience.

About the Location: This role is based in Brisbane, Queensland.

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