Residential Roster Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeAdministration Full time $50,000 - $76,000
Job Description

The primary objective of this role is to maintain a staffing roster that caters to the diverse needs of residents, while ensuring high-caliber care and optimizing individual consumer outcomes in a residential aged care facility.

As a Roster Clerk and Receptionist, you will provide comprehensive administrative support under the direct supervision of the Residential Care and Services Manager.

This role plays a crucial part as the primary point of contact for facility visitors and callers, requiring a constructive, proficient, and hospitable demeanor in customer service.

Key Responsibilities:

  • Deliver exceptional customer service to clients, families, staff, volunteers, and visitors.
  • Perform general office administration duties with accuracy and efficiency.
  • Ensure a safe environment for visitors and staff through effective implementation of Work Health and Safety policies and procedures.
  • Maintain accurate records of site rosters according to established Office Manager procedure.
  • Work collaboratively to fill vacant shifts and address other roster-related issues.
  • Promptly report workplace risks and consumer-related incidents to management.
  • Document consumer progress and outcomes accurately in designated records.

Required Skills and Qualifications

To be successful in this role, you will possess the following skills and qualifications:

Essential Requirements:

  • Proven experience in a similar role within aged care or a related field.
  • Strong organizational and time management skills.
  • Ability to manage multiple tasks and prioritize responsibilities effectively.
  • Excellent communication and interpersonal skills.

Benefits

This role offers a unique opportunity to make a meaningful contribution to the well-being of our residents and their families.

Others

Our organization values diversity and inclusion, and we encourage applications from candidates with diverse backgrounds and experiences.

Please note: This job description is a general outline of the key responsibilities and requirements of the role. It is not an exhaustive list and may be subject to change.

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